Club IT, Part 1 Essay Example | Topics and Well Written Essays - 750 words

Club IT, Part 1 - Essay Example The business entity which is in focus in this case is Club IT. This is one of the new and emerging nightclubs which aims at capturing the hearts of the young revelers who would like to enjoy contemporary good music. The club has the mission of reaching out to the many potential revelers through the provision of quality services. The management of the club is of the opinion that the revelers are the ones who are supposed to be in control of what they get. For this reason, there is a need for an adequate information or feedback channel which will see to it that the management of the club gets to know what the revelers want and therefore go ahead and provide this to them. There are some issues which come up and are supposed to be addressed. In this case, the first thing that comes into perspective is to do with customer care management. The first thing which should be understood is that the collection of information in the course of the activities of a night club is something which may prove to be rather difficult for the managers of the night club and even the owner. This is majorly because the environment under which the night club operates does not necessarily create room for instantaneous feedback from the patrons who flock the night club. However, this is not to say that it is an impossibility to get this information from these individuals. currently, many nightclubs have engaged in social media. These clubs open up social media accounts from where they can interact with their customers and get feedback from them. This is something which has proved to be totally worth it to the clubs since they can easily get the much needed feedback from the patrons and after this they can see to it that they work on addressing some of the issues which are raised by the customers in the course of communication. This communication will not only be between the club and the customers but also amongst the customers or even the potential customers. For example, when a patron in t he night club uploads to Facebook a photo of the club or updates a status that points out probably the good services and pricing, it goes without saying that people might want to flock the place and sample that which was being referred to. In the modern business environment what many business are focusing on is the improvement of services, reduction of costs and at the same time generation of profits. In this light what most of them do is to adapt ways that can lead to this. In the current times these methods usually involve the revolutionized technology that is available world over. Again it is important to note that the adaptation of such measures puts the business at a better position in the industry as compared to the businesses that have not adapted the technology in their business operations. One of the ways in which companies achieve this goal is through the adaptation of business-oriented software such as Enterprise Resource Planning (ERP). The system which is to be implemen ted in this case ought to be one which will help the management of Club IT manage its finances, which is the most crucial thing in the operations. At the same time, there ought to be the provision of insights particularly to the managerial decisions which will be made and implemented in the course of business operations. The one thing which should be understood in this case is that these are some of the things which should be incorporated in the operations